Nero 8 Issues All Worked Out

[Jason Dunn]

When I posted about my negative experience with the installer for Nero 8 recently, the people at Nero were understandably quite concerned with the poor user experience I had. We had a conference call a couple of days later (that's a great sign when the company wants to talk about problems), and they listened to me explain the problems in detail and gave me some trouble-shooting tips to try. When I installed Nero 8, the installer should have detected that Nero 7 was installed - it didn't, and that may have been the root of some of the problems.

The language prompt issue was a mystery to them, and it turns out that the updater installing every Nero program was a known issue - but one they hadn't prioritized for fixing because there wasn't actually an update available. There's a bug in the update process that indicated there was an update when there really wasn't. The only way a customer would run into my scenario is if they manually checked for updates - which is something your average geek will do, but the average user will likely not do. As a test, I installed Nero 8 on a different computer, and didn't run into the language prompt issue - so there's something unique about my media editing computer that's causing that error. I managed to fix the error by installing another language - I picked French - but kept it toggled on English. No more error popping up.

Now all my glitches are fixed and I'm happily using Nero 8. I don't have time to publish a full review of the product, but now that I've worked past the install issues I can say that I enjoy the features of the product. I would have preferred to have seen more improvements show up in Nero Recode (namely, easy to use device presets for DVD ripping), but the rest of the applications I looked at were improved. I'm particularly impressed with the number of file types that Nero Showtime can handle - it's a great all-around media player. If you've got Nero 7, I don't see any compelling reason to upgrade, unless something on the feature list really gets your interest. If you're using something older than Nero 7, the improvements in the past two versions make for a compelling upgrade case.

[Jason Dunn]

When I posted about my negative experience with the installer for Nero 8 recently, the people at Nero were understandably quite concerned with the poor user experience I had. We had a conference call a couple of days later (that's a great sign when the company wants to talk about problems), and they listened to me explain the problems in detail and gave me some trouble-shooting tips to try. When I installed Nero 8, the installer should have detected that Nero 7 was installed - it didn't, and that may have been the root of some of the problems.

The language prompt issue was a mystery to them, and it turns out that the updater installing every Nero program was a known issue - but one they hadn't prioritized for fixing because there wasn't actually an update available. There's a bug in the update process that indicated there was an update when there really wasn't. The only way a customer would run into my scenario is if they manually checked for updates - which is something your average geek will do, but the average user will likely not do. As a test, I installed Nero 8 on a different computer, and didn't run into the language prompt issue - so there's something unique about my media editing computer that's causing that error. I managed to fix the error by installing another language - I picked French - but kept it toggled on English. No more error popping up.

Now all my glitches are fixed and I'm happily using Nero 8. I don't have time to publish a full review of the product, but now that I've worked past the install issues I can say that I enjoy the features of the product. I would have preferred to have seen more improvements show up in Nero Recode (namely, easy to use device presets for DVD ripping), but the rest of the applications I looked at were improved. I'm particularly impressed with the number of file types that Nero Showtime can handle - it's a great all-around media player. If you've got Nero 7, I don't see any compelling reason to upgrade, unless something on the feature list really gets your interest. If you're using something older than Nero 7, the improvements in the past two versions make for a compelling upgrade case.

[elephantman5]

Nero used to be great. But they've done the same thing as every other prog. I mean, I got Cs2 for Adobe. Then they have cs3 soon after. Now within a year they'll have cs4.
Every prog needs to be efficient without all the bull.

[michaelsee]

Using regedit go to "HKLM/Software/Nero/Shared" and look for "FamilyLanguage" change the value from "ENU" to "ENG".