[Dell-LarryR]

Fustrated, if you keep having problems getting the return set up send me a PM with the order number and your contact info and I'll see about getting it to our Canadian escalation folks.

[Dell-LarryR]

Fustrated, if you keep having problems getting the return set up send me a PM with the order number and your contact info and I'll see about getting it to our Canadian escalation folks.

[Fustrated]

Hi Larry,

Thanks for the offer to help with the return. Please check your PM.

Fustrated

[Dell-LarryR]

Originally Posted by Fustrated

Hi Larry,

Thanks for the offer to help with the return. Please check your PM.

Fustrated

I'm glad I could help. If everything goes as it should someone from the Canadian escalations group should contact you either today or tomorrow.

[Fustrated]

Thanks Larry, you got the wheels moving at Dell Canada. Got the return authorization email on Monday.

Fustrated

[Dell-LarryR]

Originally Posted by Fustrated

Thanks Larry, you got the wheels moving at Dell Canada. Got the return authorization email on Monday.

Fustrated

Glad to hear it. I was just getting ready to harass them about it since I hadn't gotten a reply to my email yet.

[RACEMONEY]

You know....

Larry has obviously been a god send to these folks here on the Forum...

And I'd be willing to bet that he is a caring and dedicated employee who does his job really well...

I applaud you Larry from Dell....

BUT......

Why should the average consumer dealing with Dell have to hope and pray that they get to be lucky enough to run across a dedicated employee like Larry to get a simple return accomplished?

I had a similar negative situation many years ago (1998) with Gateway and I
eventually boxed it all back up and shipped it back to them at my own expense deliver confirmation requested....

Then when they called about not getting paid for it I sent them documentation that They...not I had possession of that computer and I was not going to pay them for something I did not have.

I had to call a few different heads of a few different departments but I eventually got the whole thing resolved and bought my first Dell.

I have made sure everyone I've ever known was told about Gateway's poor service.

Fortunately, (knock on wood) I have never had anything but good luck and absolutely no failures whatsoever with my many Dell purchases since 1998.

Therefore I have never needed Dell Support.

If I ever do......I hope Larry picks up the phone when I call in.

Thanks again, Larry, for being an employee that all Dell employees should aspire to someday be.

Rich Jerozal