Is there a 'more expensive option'? Somewhere I can pay $1,500 for an $1,100 laptop so I get good customer service?
Another suggestion - once I had a problem returning my xbox to MSFT; filed a complaint with the BBB & everything was magically taken care of & a supervisor called me a day or two later to get my address. Have you tried that route?
I had thought that was what you got from using a bigger company like Dell and HP, some invested thought in the support infrastructure. Seems the cure all excuse is to buy an extended warranty and be happy that their poor design/workmanship is wasting your time, money and denying you use of the product you bought.
In my case I feel the TX2000 is just plain flawed, every problem I have with the unit you can find others complaining about and having no success in resolving. Sigh. I'm hoping I can return it for some kind of a refund and avoid the need to ebay the thing.
I'm trying to be patient although I think that's being taken advantage of, why should I have to act upset to get a normal level of service? I'll give them a call this week and if it the response is a blanket "Impossible to return" I'll take your advice regarding contacting the BBB or sending off the emails to Consumerist and see if they shake the tree a little.
Is there a 'more expensive option'? Somewhere I can pay $1,500 for an $1,100 laptop so I get good customer service?
Another suggestion - once I had a problem returning my xbox to MSFT; filed a complaint with the BBB & everything was magically taken care of & a supervisor called me a day or two later to get my address. Have you tried that route?
Get a Mac for $1300, load Vista via Bootcamp. Say what you will about Apple, their customer service is ridiculously good.
Jason, I remember you had hard time returning your Dell monitors before. Is it possible your account got flagged for the prior incidents and the return process becomes much harder than normal?
I generally had better experience with Dell support than HP. I got one repair and one replacement from Dell last month and didn't have an issue (other than the technician arrived four hours later than scheduled, but I guess that's the norm in this age. ) On the other hand, HP support has been horrible. When I had my faulty laptop hard drive replaced, I had to work with four contacts from as many departments and worked practically as a liaison for them since my service ticket was continuously outdated or lost in their system.
After my last Dell laptop bit the dust, I was determined not to buy another Dell product. My latest laptop is an Acer Aspire 5315. It cost me $398 at Walmart. Another 1gb of Ram for $34.95. Still under $450 with a 2.13Ghz Celeron w/ 1mb of L2 Cache (single core), 15.4" 1280X800 Screen, 160GB HDD, DVD/CDRW, and webcam built in with Vista Basic. Laptop was in my sleeve-bag. accidentally dropped it flat on the concrete ground getting out of the car one day. Took it inside, turned it on, and guess what? NO DAMAGE. WORKS PERFECTLY!!! Try that with a Dell. I don't think so. Dell sucks. Their customer support sucks. And now, their return policy sucks. Save your time and money and stay as far away from Dell as you can!!
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Not to go too far OT, but what about the Mini 9 set it apart from the netbooks? Specs look virtually identical to the Wind, EEE, Aspire One, etc. (except, of course, more expensive ).
Spec-wise, you're right, they're virtually identical. But this is the first netbook created by one of the top computer makers (other than the HP Mini Note 2133), so I was eager to check it out. The build quality is off the charts compared to other netbooks, but spec-wise, it's nothing special and is in fact pretty expensive for what you get. And that's why I'm returning mine.
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Is there a 'more expensive option'? Somewhere I can pay $1,500 for an $1,100 laptop so I get good customer service?
Well, interestingly enough, on my Dell XPS notebook, I've had good service and support - at least, in terms of getting things covered. This is largely because there's a dedicated XPS support department. It hasn't been perfect mind you - when my XPS M1330 was scratching it's own screen, I had to get pretty ugly before they finally agreed to fix the problem.
Quote:
Originally Posted by nmcclana
Another suggestion - once I had a problem returning my xbox to MSFT; filed a complaint with the BBB & everything was magically taken care of & a supervisor called me a day or two later to get my address. Have you tried that route?
I haven't considered that just yet, but I think between making some noise about this here and on my personal blog, and forwarding the write-up to Dell's customer advocacy department, I should get some good traction.
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Jason, I remember you had hard time returning your Dell monitors before. Is it possible your account got flagged for the prior incidents and the return process becomes much harder than normal?
I suppose anything is possible, though I'll probably never find out if that's the case.
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Geez Jason! That sounds like a royal pain in the behind!
We tend to all forget that company executives almost exclusively don't care about customers AT ALL. The only "caring" that is real is keeping a customer happy enough that they will probably buy again. Beyond that (in their minds) why bother. Too many executives that decide it is time to cut costs don't think about how their cost cutting will affect the people that actually make them the money.
BUT, besides all that I am actually more shocked that their PR department has been ignoring you. Having run my own site and in dealing with PR types it is truly amazing to me that you are getting snubbed! Thought Media still is one of the top mobile tech sites on the planet and for them to just ignore you???
Dell, I doubt you are listening, but if you are please understand that I for one will NOT be buying any Dell products after hearing this. There are too many options available to bother with a company that ignore its own customers and community.
) On the other hand, HP support has been horrible. When I had my faulty laptop hard drive replaced, I had to work with four contacts from as many departments and worked practically as a liaison for them since my service ticket was continuously outdated or lost in their system.
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