T-Mobile Supports iPhone: Something They Don't Sell

[Vincent Ferrari]

<div class='os_post_top_link'><a href='http://consumerist.com/5243325/t+mobile-provides-iphone-support-despite-not-offering-iphone' target='_blank'>http://consumerist.com/5243325/t+mo...offering-iphone</a><br /><br /></div><p><em>"When a system update caused service failures and bugs in T-Mobile customers' unlocked iPhones, the users emailed T-Mobile to alert them to the issue. Even though T-Mobile doesn't offer the iPhone, they fixed the bugs and gave the users a service credit for the inconvenience."</em></p><p><img height="125" src="http://images.thoughtsmedia.com/resizer/thumbs/size/600/at/auto/1241699349.usr18053.jpg" width="521" /></p><p>You can say what you want about the guys in Magenta, but they know how to keep customers happy.&nbsp; They always have, and they always will.&nbsp; In fact, I'd hazard to say that they're one of the few companies who put customer service ahead of pretty much everything else, and that isn't just my opinion...&nbsp; JD Power has agreed for years.</p>

[Tim Williamson]

Yeah, I had this issue, it was fixed a few days later. I've been with T-Mo for about 8 years and their customer service is pretty good (the few times I've had to call). The phone service has only gone down once or twice in the area I lived (and was back up within hours), and there are very few places I go where I don't get signal.

In addition, no other provider can beat paying $45 (with 12% corporate discount) for 1000 minutes, free night/weekends, mobile-to-mobile, 400 SMS's, and unlimited data.