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View Full Version : Sling Media Makes My Day


Chris Gohlke
03-18-2009, 08:00 AM
<p>I just had a great customer service experience with <a href="http://www.slingmedia.com/" target="_blank">Sling Media</a> regarding my Slingbox and I thought I'd share it with you all as it is a great example of going above and beyond for your customer.&nbsp; I own what is now referred to as a Slingbox Classic (it was just called a Slingbox when I bought it since it was the only product they made).&nbsp;</p><p><img src="http://images.thoughtsmedia.com/resizer/thumbs/size/600/dht/auto/1237337690.usr10.jpg" style="border: 0;" /></p><p>A few days ago, the power supply started emitting a loud buzz and was a bit warmer than normal to the touch.&nbsp; My Slingbox worked fine, but I preferred to be on the safe side and unplugged it and went online looking for a replacement part.&nbsp; As I've had this device for over three years, I wasn't overly hopeful that I'd be able to easily get a replacement and certainly did not expect the warranty to cover it.&nbsp; But to my surprise, their tech support pages said that they sell replacement power supplies, remotes, etc for all of there models for $19.99, not cheap, but not overly expensive either. <MORE /></p><p>So, I called in today to order the replacement since I figured I was WELL outside of the warranty period.&nbsp; While on the phone, I mentioned to the representative that the one I had worked, but had started making a loud buzzing noise and was a bit warmer than it should be.&nbsp; He asked to put me on hold for a minute to talk to his manager.&nbsp; He then connected me to his manager who said they were going to refer it to corporate to be replaced free of charge as a safety issue.&nbsp; He also asked for the serial number for the power supply so that they could get the issue logged.&nbsp; Before ending the call, he said I should expect a call from corporate shortly to make the final arrangements.&nbsp; Given that it was already after 5 PM, I really did not expect a call back until the next day, but within 30 minutes I received a call from corporate to confirm all of my information.&nbsp; He apologized repeatedly and made sure I'd unplugged the power supply for safety reasons.&nbsp; Finally they said, they'd be shipping a new one out no charge and that I should receive it the day after tomorrow.</p><p>When I called in I was fully prepared to pay for a replacement.&nbsp; I've had the device for over three years and knew I was well out of warranty.&nbsp; They knew I was already prepared to pay for a replacement, but they were more concerned about safety than making a quick $20 or even selling a whole new device (had a replacement not been available, I would have ended up buying an entire new Slingbox).&nbsp; Every company should strive to provide this kind of service, so kudos to the fine people at Sling Media.</p>

Jason Dunn
03-18-2009, 06:35 PM
Nice! It's great to see a company go above and beyond - there are so few companies that do that. Good job Sling Media!

Sven Johannsen
03-19-2009, 04:38 AM
Nice! It's great to see a user go above and beyond, posting a favorable experience - there are so few that do that. Good job Chris Gohlke!;)

Jason Dunn
03-19-2009, 07:57 AM
Nice! It's great to see a user go above and beyond, posting a favorable experience - there are so few that do that. Good job Chris Gohlke!;)

Hehe...that's another way to look at it! :)

Chris Gohlke
03-19-2009, 05:41 PM
Thanks, I've always been an outspoken consumer. I feel that if you are going to complain when a company does something bad, you also need to complement them when they do something good. Interestingly, I got a satisfaction survey e-mail from them and went ahead and sent a link to this story.