Verizon Acknowledges iPhone Might be the Reason Customers are Leaving

[Jeff Campbell]

<div class='os_post_top_link'><a href='http://www.boygeniusreport.com/2009/03/04/verizon-wireless-grills-exiting-customers-about-the-iphone/' target='_blank'>http://www.boygeniusreport.com/2009...out-the-iphone/</a><br /><br /></div><p><em>"Verizon Wireless must be feeling the sting of losing customers to AT&amp;T due the popularity of the iPhone. A reader just alerted us to a survey peppered with iPhone references that was presented to him upon cancellation of his Verizon account. The coup d'etat was the question that posed, "What could Verizon Wireless have offered to keep you as a customer?" Among the optional answers, iPhone."<span><img src="http://images.thoughtsmedia.com/resizer/thumbs/size/600/at/auto/1236313130.usr105634.jpg" /></span></em></p><p><em><span>Ouch! I guess <a href="http://www.verizonwireless.com" target="_blank">Verizon</a> is feeling the heat due to customers leaving for the iPhone (oh yea, and <a href="http://www.attwireless.com" target="_blank">AT&amp;T</a>). Or more likely it could be they are just being thorough. They would have to be clueless not to have included this as an option in their survey. Ignoring the iPhone won't make it go away so they might as well acknowledge it and figure out just how many of their customers are leaving, if any, for the iPhone.&nbsp;</span></em></p>

[emuelle1]

I know Verizon has launched a few supposed "iPhone killers" that mostly petered out.

[Dyvim]

My wife left Verizon and I left T-Mobile for iPhones. I would have told Verizon this, but they didn't send my wife one of those surveys...

[doogald]

I'm about 90% sure that I will be leaving Verizon in December, when my contract is up, and 90% sure that it will be for an iPhone, but it is a bit more complex than just the iPhone. First, their service at my house really stinks, and it looks like it will not be getting better soon at all - silly neighbors are trying to block the installation of a tower nearby, right next to an aging, rusting, hulking, ugly water tower, arguing that the cell phone tower will reduce their home values. (If the housing market bubble is good for something, at least it will not allow them to use reducing home values as ammunition in this fight.) Second, their handsets are not exciting at all. The only thing that may change my mind would be if they did get a better signal here, and a modern, consumer oriented handset OS like Android, WebOS or the iPhone (which seems unlikely at this point.)

However, I will miss the customer service. Some may scoff, but I have been a customer for over 12 years, and they have always been good to me, the few times that I have had to call (which seems different from friends who use AT&T or Sprint.)