Log in

View Full Version : Helpdesk or Case Book software


Jordan Rosenwald
09-21-2005, 06:33 PM
I've been hunting around for any helpdesk (trouble tickets, etc) or case book (like a detective would use) software for the PPC. I've only uncovered one or two and I'm not sure they're quite what I'm looking for. Anybody out there seen anything like this?

kotkinjs1
09-22-2005, 03:59 AM
what help desk s/w have you seen?

Jordan Rosenwald
09-22-2005, 08:06 PM
To be honest I don't recall the names. One was a web based solution (LOTS of scrolling to get through all the screens). The other looked ok. Looked like something that could be written in SprintDB or some other database type application.
Has anyone seen other solutions, or for those that do helpdesk work, what do you all use?

kotkinjs1
09-22-2005, 11:58 PM
At work we use Intuit's TrackIt. I had played around with the idea trying to port the trouble ticket section into a mobile database but I ran into too many walls.
I haven't seen any help desk stuff specifically for the PPC so I was thinking a port would be the best option with one of the WM2003 db solutions.