Tale of a Returned Zune

[Aaron Roma]

<div class='os_post_top_link'><a href='http://xblradio.com/blogcast/?p=270' target='_blank'>http://xblradio.com/blogcast/?p=270</a><br /><br /></div><p><em>&quot;...I had a lot of people ask me what has happened with my Zune, so I figured I would write an update on it.So I stuck with my Zune for a couple months because I really wanted it to work but all I was doing was delaying the inevitable, I ended up returning it. It was a several reasons and now I&rsquo;m going to go into them.&quot;</em></p><p>&nbsp;</p><p>Steve over at the XBL Radio had purchased a Zune which he <a href="http://xblradio.com/blogcast/?p=179">initially really liked</a>.&nbsp; Unfortunately, after a few weeks of use, Steve had a few nagging issues.&nbsp; Those issues, along with Zune's crippled WiFi and lack of what should be fairly standard features drove Steve to finally return his Zune.&nbsp; <a href="http://xblradio.com/blogcast/?p=270">Here</a> is his story of what happened.</p>

[kryptman40k]

This story tells me two things.
1. this fella is very impatient for videos for a device that's only 2 months old. Why would you buy a brand new launch mp3 player and expect the marketplace to be netflix? :cool:

2. His computer must be really really crappy. I suggest a buying some ram before you drop 250 on an mp3 player my friend. I run the Zune software, trillian, feedyourzune, winamp, utorrent, and several firefoxes with no lag whatSoEver. Come on now! I really like feedyourzune.com. I think its great software and I dig that it's totally grassroots.

I don't understand why somebody would return a zune, which has a superior screen if he's so obsessed with watching movies.

patience grasshopper.

[David Tucker]

Yeah, whatever.

"I got an iPod that doesn't have crippled WiFi" No kidding? Maybe because it doesn't have ANY WiFi. He's a smart one!

That was enough for me.

[Janak Parekh]

1. this fella is very impatient for videos for a device that's only 2 months old. Why would you buy a brand new launch mp3 player and expect the marketplace to be netflix? :cool:
Because in this day-and-age a competitor, especially with a large screen, should launch with one? ;)

2. His computer must be really really crappy.
Hmm - maybe I misread a point - but it sounded more like an issue of the "hassle" a opposed to resources, per se. He comes across very much as an end-user who wants certain things to work, and the Zune doesn't do it for him without putting in too much effort. Part of the reason that Apple's subpar movie- and music-purchase model works is because it's drop-dead easy to use, if expensive.

--janak

[Janak Parekh]

"I got an iPod that doesn't have crippled WiFi" No kidding? Maybe because it doesn't have ANY WiFi. He's a smart one! I think consumers get more upset about the presence of a limited feature as opposed to the complete absence of one. It comes across as a "truth in advertising", I guess.

--janak

[kryptman40k]

Because in this day-and-age a competitor, especially with a large screen, should launch with one?that's just not reality and not how the market works.

Blizzard is by far the most successful gaming company in the world. the first day of World of warcraft you could barely play because of the crashing.

Products have budgets, even from microsoft and they have to generate revenue.

thinking first, posting after :D


and i don't think anything about feedyourzune is hard to use.

[Janak Parekh]

that's just not reality and not how the market works. Sorry, I disagree. The gaming and consumer electronics markets differ substantially.

Blizzard is by far the most successful gaming company in the world. the first day of World of warcraft you could barely play because of the crashing. Well, v1 game bugs are something that have gone back decades. On the other hand, if you buy a cell phone or an MP3 player, you expect it to work out of the box. Not that we're talking about bugs anyway, here...

Products have budgets, even from microsoft and they have to generate revenue. thinking first, posting after :D :confused: Wouldn't Microsoft make more revenue if they launch with additional content? You want to hook users into the Zune Marketplace. A best-of-breed video selection would be a great way to generate revenue.

and i don't think anything about feedyourzune is hard to use. The OP never said anything about it being hard to use. I think people prefer solutions that work out-of-the-box, though.

--janak

[Aaron Roma]

Blizzard is by far the most successful gaming company in the world. the first day of World of warcraft you could barely play because of the crashing.

I would equate the Zune video situation to more like Blizzard launch an online game, then telling you that they won't have any online gameplay available for several months or more.

I think consumers get more upset about the presence of a limited feature as opposed to the complete absence of one. It comes across as a "truth in advertising", I guess.


Especially when that feature (Wi-Fi) has been one of the most promoted features of the product.