midtoad
07-17-2003, 03:49 PM
I've noted that my 2215 has a problem with alarms, and with turning off right after I turn it on. I looked in my accompanying CD, and it suggests that I call 800-HP-INVENT. Guess what? when I call, the voice mail system has no option for handhelds. After I select "other" and "something else", I finally get a person who has never heard of the 2200 series PDA (he only knows about Jornadas), and tells me to call 800-OK-COMPAQ. When I call there, same drill - no option for handheld units.
You'd think if you bought a PDA from a company that considers themselves a leader they would at least test their own documentation! HP seems to be doing their best to hide from customers who are teed off about the defective PDAs they are selling!
Update one hour later:
I finally got through to a person to help me. He said I need to call 800-HP-Invent, then select Commercial Products (! intuitive - not), then finally handhelds. The rep had never heard of the powering off problem, but did offer to exchange my unit for a new one.
You'd think if you bought a PDA from a company that considers themselves a leader they would at least test their own documentation! HP seems to be doing their best to hide from customers who are teed off about the defective PDAs they are selling!
Update one hour later:
I finally got through to a person to help me. He said I need to call 800-HP-Invent, then select Commercial Products (! intuitive - not), then finally handhelds. The rep had never heard of the powering off problem, but did offer to exchange my unit for a new one.