Jason Dunn
01-31-2008, 07:14 PM
<img border="0" src="http://images.thoughtsmedia.com//dht/auto/1201802558.usr1.png" alt="" /><br /><br />I've seen that screen, or a variation of it, more times than I can count over the past week. Oh wait, I can count, thanks to the Windows Vista Problem Reports and Solutions: <a href="http://images.thoughtsmedia.com//dht/auto/1201802728.usr1.png" target="_blank">11 times</a>. How would you feel about an application that crashed 11 times in less than a week? Would you trust it with your work? Yeah, that's how I'm feeling about Premiere Elements 4. I won't bore you with the details, but I <a href="http://www.adobeforums.com/webx/.3c05f350/11" target="_blank">chronicled some of this</a> over in the Adobe peer support forums.<div style="page-break-after: always;"><span style="display: none;"> </span></div><br />The short version is that if you're seeing errors like this:<br /><em><br />Problem signature:<br />Problem Event Name: APPCRASH<br />Application Name: Adobe Premiere Elements.exe<br />Application Version: 4.0.0.0<br />Application Timestamp: 46df9114<br />Fault Module Name: nvd3dum.dll </em><br /><br />Then you should uninstall your NVIDIA video card drivers, reboot, and install the latest drivers. Using <a href="http://www.drivercleaner.net/" target="_blank">DriverCleaner.net</a> isn't a bad idea either - video drivers always seem to leave pieces of themselves around after an uninstall.<br /><br />If you're seeing an error like this:<br /><br /><em>Problem signature:<br />Problem Event Name: APPCRASH<br />Application Name: Adobe Premiere Elements.exe<br />Application Version: 4.0.0.0<br />Application Timestamp: 46df9114<br />Fault Module Name: ntdll.dll</em><br /><br />Then it might be from the preset you're using to render your video. I have no idea how a custom preset I had for a high-quality h.264 video could possibly cause an ntdll.dll crash, but once I deleted and re-created the preset, it started working again.<br /><br />And, yes, once I finish this video editing project, I'm going to take a look at Sony Vegas - Adobe rarely if ever releases patches for their consumer-level software, so I want to get off the roller-coaster of buying every new version of Premiere Elements hoping that the new version will be something I can rely upon.<br /><br /><strong>UPDATE:</strong> Looks like I spoke too soon. On my second editing project I tried doing the YouTube upload and it took five attempts, four of them crashing on ntdll.dll. When I finally got that uploaded, I next tried rendering an h.264 file, and it continued to crash on ntdll.dll for the next eight (!!) attempts. When I was opening the program again after one of the crashes, I saw a new crash error I hadn't seen before:<br /><br />Problem signature:<br />Problem Event Name: APPCRASH<br />Application Name: Adobe Premiere Elements.exe<br />Application Version: 4.0.0.0<br />Application Timestamp: 46df9114<br />Fault Module Name: UIFramework.dll<br />Fault Module Version: 4.0.0.0<br />Fault Module Timestamp: 46df819d<br /><br />I suspect that's more of a random crash than anything related to this particular problem. After eight attempts to create the h.264 file, I rendered it to a DV-AVI without a problem. When I attempted to render that DV-AVI file to an h.264 file, it completed without a problem.<br /><br />I <em>really </em>dislike this software.