Adam Krebs
12-21-2007, 06:00 AM
<div class='os_post_top_link'><a href='http://www.microsoft.com/downloads/details.aspx?familyid=f872e08b-27a2-4e1e-a0fe-862e4d6b901f&displaylang=en&tm' target='_blank'>http://www.microsoft.com/downloads/details.aspx?familyid=f872e08b-27a2-4e1e-a0fe-862e4d6b901f&displaylang=en&tm</a><br /><br /></div>"<em>For those that find their Zune is having USB and wireless sync connection problems, Microsoft looks to have just posted a tool to gather data on those errors. It's free, downloadable and called the <a sabprocessed="1" href="http://www.microsoft.com/downloads/details.aspx?familyid=f872e08b-27a2-4e1e-a0fe-862e4d6b901f&displaylang=en&tm">Zune Device Diagnostic Tool</a>. The <span sabprocessed="1" sabchildelements="1">Zune Device Diagnostic Tool is designed to collect relevant data related to the previously mentioned errors so that Product Support Services can better diagnose potential Zune issues. It's a small download - only 250KB - and executes from the one file. You must of course have your Zune connected to collect the data.</span><span sabprocessed="1" sabchildelements="1"> Microsoft notes in the program description on how to use it. You essentially connect the device and wait for any errors to be displayed. After the data has been collected you can view the report, save it and send it off to Product Support Services for analysis.</span></em><span sabprocessed="1" sabchildelements="1">"<br /><br /></span>If there was a problem yo I'll solve it <br />Check out the hook while my DJ revolves it<p> </p>