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View Full Version : my Zune is frozen!

06-27-2007, 04:02 AM

My Zune has frozen ever since I had to re-install my zune on my hp laptop.

the unit won't get past the sync process when trying to get the unit & my laptop to recognize it again after trying to re-install the software - i tried to re-install the software 10 times and I'm ready to send this thing back to Microsoft.

Can i get some help in getting this thing to work.

Jason Dunn
07-02-2007, 04:23 AM
I'm not sure if this will help, but what if you turn off the auto-synchronization and just have it connect? It's possible it's locking up on it due to something related to the sync process. You can turn off the auto sync by right-clicking the name of your Zune and going into the sync options...(I don't have the software in front of me so I can't say for sure). Tell me if that works...