Thanks for including us in your review
Many thanks for including Blurb in your very thorough review (I even learned a few things). We, like you, were dismayed to see that you received a book with clear manufacturing defects (the white line on some pages in the softcover book). We make good on any manufacturing defect, so I believe a new book is on its way to you. Phew. Also, we do print on softcover spines, just not for books under 80 pages just so your readers know. And, glad to confirm that the reason you hadn't heard back from us (as you now know) was because your marketing contact no longer works for the company. Our support team is always standing by and returns questions in less than two hours, so count on our support team from now on.
Sounds like after reading the rest of the comments, you have some more reviewing to do.
Again, thanks for including our books.