Our local Apple Stores are not nearly like that. There are always at least one concierge at the door to direct you, generally two; I have never needed an appointment to buy anything (Genius Bar appts are another thing, of course.) I agree with Apple that the different color shirts are too confusing (I've come to realize that orange are the Genius Bar concierges, light blues seem to have the point of sale devices, I think dark blues do training and personalized shopping appointments), and having just one color shirt with a Touch that can do anything is far better.
Pity poor Microsoft which will now have to change their new stores to a single color shirt, just to copy Apple , after already investing in all of the color shirts . . .
