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Sorry to hear of your problem. The 3.2 firmware also failed on one of my Zunes, and I did the same as you.. But mine worked after I restarted it. When the Zune first came out I had nothing but problems with the Zune software and found the support people I spoke with were not only defensive but also lacking in basic PC knowledge. I think I trained several of them in my many phone calls. Have you checked the Zune forums for info on reinstalling/reformatting?
Paul
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