[stlbud]

I had to restart the install several times on 2 different computers. My experience was similar to the report. In each case the install hung at 100% while downloading additional components. I uninstalled the old Zune software and was eventually able to get a good install of the version 4 software. Once installed, I've had no adverse incidents.

Sounds like Windows Vista all over again. Maybe that reduction in staff last Winter left them with too few to do the necessary testing.