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I've owned Dell computers in the past. Loved the computer - HATED the customer service that went along with it. I knew what was wrong with the computer, informed them that I was a computer technician and needed a new HD. Of course, they had to run the play anyway. Stupid technician crashed my computer. I was HOT. Never let a tech from Dell touch your computer through their virtual line. You could clearly see this person didn't know what they were doing by watching each area that they opened. This wasn't the first time. Each time I spoke to them I was on the phone for a minimum of 3 hours. My warranty finally ran out and I purchased a refurbed Gateway instead. I still have the old Dell and maintain both computers now. I just purchased a Dell laptop (love it) but guarantee you that I won't be calling Dell for any support. They need to bring the outsourcing to the U.S. or Canada. My mother won't call them because she can never understand them so I end up fixing her computer virtually when she messes it up.
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