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I've had a few experiences with Dell, owning 2 LCD's, 2 Laptops, and various other stuff I've bought from them.
A couple years ago, I had purchased a XPS laptop. After using it for a couple months, the HDD decided to die suddenly. I was pretty bummed being a Thursday evening (7pm eastern) because I was leaving around lunchtime the next day for the weekend, and had planned to bring the laptop. Spoke to a Dell technician who quickly agreed it was a HDD issue without forcing me to go through some unnecessary troubleshooting steps. He advised he would ship out a new drive, but I probably wouldn't get it until Monday, since it was so late my time. Guess what showed up on my porch by 1030am the next day? Right in time for my trip. Great service.
At the beginning of December, 2008. I placed an order for a digital camera (a gift). While it showed available online, a day after I ordered I received an out of stock email. This indicated that it wouldn't be available until January. Of course I wasn't too thrilled with this and contacted customer support. I was told it would be available by the end of the week, but to call back in 5 business days to verify. I called in, it was available and had shipped out that day. The previous rep apparently upped my shipping from ground to overnight without charge. The 2nd rep I spoke to refunded the shipping charges without my even asking. Some more great service there.
Have a couple more experiences with their technical support and customer service that I won't post here, but they were both positive.
These are why I will continue to purchase things from Dell, and am not the slightest bit concerned about receiving poor service.
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