Quote:
Originally Posted by yawanag
OK, so I installed the upgrade and I still can't read the books I purchased after 2005. You would think that after 4 years MS would get it right. I am trying to read "The Purpose Driven LIfe," but get a message that says: The digital security software that protects this eBook has been updated. You must re-activate in order tto open this title. Please go to www.microsoft.com/re...for additional information.
When I looked up this message, it said this happens when the book is installed on a storage card. I installed to main memory and got the same thing. Anybody know a way around this? I've been at this for four years and it's wearing me out. |
It can also happen if you reinstalled the reader but didn't uninstall and reinstall your activation. I recommend trying the following steps:
1. If you haven't soft reset your Reader since installation do so now
2. Uninstall your activation from either your Activesync/device manager or from "Remove Programs" under settings on your device.
3. Go to
http://das.microsoft.com/activate/en-us/default.asp?& to activate
4. Soft reset your device
If that doesn't resolve your issue please call (866) 834-8317 or go to
http://www.microsoft.com/reader/info/ for additional support.
Sincerely,
Christine - Microsoft Reader Team