|
but it is great when a company steps up, admits the problem, and goes the extra mile to fix it.
Had a similar experience with Canon: some models were subject to CCD failure, resulting in a "purple screen of death": any pictures taken were either streaked with purple OR entirely Purple. Psychedelic, but usually NOT the intent!
Canon was willing to repair / replace cameras suffering from this defect, without regard to warranty status: our A70 was so old that I nearly pitched it when the defect arouse, but contacted Canon & they Paid Shipping in both directions - and had the camera back WITHIN 3 DAYS, which was incredible!
On the other hand, we never received notice that such a defect was possible - or that Canon had a policy regarding it. Presumably this was because it had been linked to cameras used in Warm Environments & MI apparently did not fit that description.... ("Googling" 'Canon Purple Display' found their program.)
|