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Telus and Bell have both been saying that they will have a GSM network in place prior to the 2012 Olympics, maybe even next year. I'm not sure I'm willing to wait for them.
I really, really, really do not want to switch to Rogers. But I'm thinking I'm being forced to do so. So I'll do that for now, then wait to see what Telus comes up with in a year or so. I'll have to sign a 3 year contract with Rogers, but I'm willing to do that for a better, more usable experience.
I once talked to a Telus sales person in Calgary who was an active member here at PPCTs, so at least he knew what I was asking when I asked about some technical issues with the newest phones. So some sales people are here.
But last night my experience at a Rogers store was less pleasing. It was hard to get any service. The sales guy we talked to was a real jerk. Said he couldn't answer any questions about data plans because they aren't trained in that stuff at the store. They can't really answer any questions.
He said that I could try to call Rogers corporate to get my questions aswered, but that the couldn't sell me a phone. I wonder if he's actually heard of the web yet....
My last experience with Rogers was when cell phones were new, I'll admit. But even then their customer experience was lacking. My bank manager called the police to get them to stop repeatedly fraudulently billing my account for a defective phone that had been returned. I even had a receipt for the return, plus a letter from a VP at corporate. Still, they'd bill my CC several times a week trying to get the charge to stick. The manager was revsersing the charges everytime they tried. Once the police and MC were involved, they slowed down to just once a month. After a few months they finally gave up.
You can see why, even though my travel means that I could really benefit from having a GSM phone I've resisted that all these years. I've even contemplated getting a US phone and account and paying roaming for the tiny amount of use that I have here in Canada. Unfortunately, the US carriers don't seem to have any roaming packages to cut the cost of being a world-savvy chick.
But I can't keep using a pretend browser. So much of what I do has moved to the browser world. I've tried 3rd party browsers and they crawl compared to Safari on an iPhone/Touch.
I would be right back to a WM phone if a device were offered that had a high resolution screen with a real browser. If MS could make that happen, I think the ability to use a mem card and having a swappable battery would be a killer in the marketplace. Oh, and it needs to support Wifi, celluar, BT, and GPS. I know how carriers and HW vendors love to pick a couple and drop the rest, but I think the market had decided this one. Vendors who pretend it hasn't are getting less market share.
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