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Whether or not Mossberg is biased, I still think he's somewhat correct.
I have an unlocked HTC TyTN with the upgraded OS. I've had it for a long time (like, right when it came out). I got it because my Treo 600 (that's 600, not even 650) died. And if my Treo were to be suddenly resurrected, I'd switch back.
You know, I'd ALMOST be OK with my TyTN if it actually worked. I don't have that much loaded on it, yet it locks up several times a week. I could go on for a long list of why it's just more difficult to use than other platforms (which it is), but I think I can sum it up with one comment: Why does ActiveSync STILL SUCK? Sure, it's better, but damnit, I don't want to be a SysAdmin to be able to plug my freakin' phone in.
Microsoft just doesn't pay attention to the usability, stability, repeatability that I expect from my PHONE. Computer having tweaky problems? OK. But I don't want my phone to lock up. I want my contacts to sync. I want to be able to search my information. And it's 2009; I don't think that's so much to ask. When PocketPC first came out and had problems, everyone who used it gave it slack. For years. It's long past the time when this platform should have been rock solid. Thus, I don't trust it ever will be.
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