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For all the buttons my XV6800 has, I can honestly say half of them could disappear and I wouldn't miss them. I rarely use the IE or Messages shortcut buttons, the "speak command" button or the wireless button. I do, however, use the phone on-hook/off-hook, windows key and "OK" button a lot.
I find myself poking options on the screen more and more. I don't know - is it because I started using these devices when there weren't as many buttons? Or am I just old fashioned and think I have to 'click' an icon on a screen to do something?
My vote goes to investing more in the user interface, making it easier to select things and making it faster with no delays or hesitations.
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