Something is unclear here: we all know that MS abdicated to the hardware manifacturers the handling of the OS updates; I coudl be wrong but if MS had opted for a smarter policy the OS would enjoy a much higher market-share nowadays.
That thought makes a lot of sense.
My carrier may not mind if I am unhappy that my Fuze won't be upgraded to 6.5 - after all, if there is new OS that provides more functionality maybe I'll be tempted to "upgrade" my phone.
But each time someone changes devices is another time they have the choice to move to a different OS - which DOES hurt MS (in this example).
Of course, IF a particular carrier were known for their willingness to provide OS upgrades, PERHAPS the process of changing devices could also become an opportunity to change carriers as well.
(No comments from those who carry around UNLOCKED devices & presumably are "Free to Choose!"
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