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A year or so ago, I had an "aha!" moment understanding google apps when compared to other vendors and it centered around that critical factor, money and I'm guessing it will come into play here in the near future.
The traditional software model is based on the given that the vendor develops the software, then the user pays for it. The problem with that model is that the vendor has zero motivation to support, fix or upgrade the software other than to prompt the user to repurchase the app.
Since Google's revenue source begins after the installation and use, if you review any of google's offerings, you can see that user considerations are of prime importance plus their improvement time lines are way better than any other software house.
We've all been watching GMail since it's intro, and it would be hard to deny that the above principals are not in play.
Beverly Howard
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