Quote:
Originally Posted by Jason Dunn
Tell me more about this - I don't have a Zune Pass, so I haven't experienced this. And what other issues would you say are important to address?
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Hey Jason, this is my first post, I'm new here, but since nobody answered your question I'll have a stab at it. I'm not sure whether it's really usage rights problems or not but I've had this problem since I got my Zune and the Zune Pass: On my computer, Zune Pass (subscription) content won't sync to my Zune (neither will protected purchased videos from the Zune Marketplace). I get error C00D11CC (C00D2711) which basically says that sync failed, please reinstall the Zune software. I've done this ad nauseum, called Zune support in January, and after them walking me through every possible thing recommended on the site (and then some, including resetting DRM, creating a new user on my computer, wiping out my Zune firmware and reinstalling, etc, etc) they said they didn't know what was wrong, apparently other people were having the problem and they were gathering data to send to Microsoft for a fix. I haven't called them back to push it because I found out it is definitely my computer because I can sync these items from my husband's computer (so that's what I'm doing at this point, although I'm not sure how long he will let me use it). Once he takes his computer back I'm dead in the water. So it has to be some setting or something. I'm running XP Professional, SP2 (Zune Support says the fact I don't have SP3 shouldn't cause this problem).
After analyzing the problem over and over, (and uninstalling and reinstalling Zune Software again and again), I realized the following: While doing a clean install (as recommended on the Zune site), one of the additional programs we're told to uninstall is "Microsoft User-Mode Driver Framework Feature Pack 1.0". It also says if this (or any of the other 3 programs mentioned for uninstall) causes an error that other program are dependent on it, that we shouldn't uninstall it, but then it goes on to say the reinstall of Zune will install it again (?). On my machine I have that program but it is not 1.0 it is 1.7. I haven't yet uninstalled it because I'm afraid for my other programs. If, in fact, you (or anybody else here) knows for certain that 1.7 will reinstall with the Zune Software, that will be my next attempt. I don't want to call Zune support again if I don't have to (besides, they're probably unpacking at their new location!).
Sorry for the LONG explanation, but you asked!
Thanks for any help you can give.