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"The company also failed to recognize that phones--even those that were used for business--were still as much personal as they were professional."
I think this sums it up for me. I remember when WM2003SW and ActiveSuck 3.8 could sync through wi-fi, but that feature was removed in WM5 and AS4 because Microsoft's "Business customers" saw it as a security issue. Removing that feature was a major inconvenience for those of us who weren't "business customers" even if we used our devices for work purposes.
I don't think Microsoft really understands who it's customers actually are for any of it's products. For a long time, I believed that Windows Media Player/ the Microsoft Zune were being marketed to those gyrating silhouettes from the iPod commercials rather than to real people.
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Current devices: iPhone 3G. Previous devices: Samsung Epix and 1st gen 32GB iPod Touch BlackJack II, iPaq 6945, iPaq hx4705, Dell Axim x30 high, iPaq 3765.
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