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I'm just coming from this from the perspective of a software developer, which I am. I can only imagine that if all of your messages to Microsoft are peppered with the same sarcasm why you may not get the response you want either.
While it affects the readability somewhat...I would wager a guess that the vast majority of people who have that content on their devices currently can't even read it anyway. I have no idea what it says. So to me its an entirely an aesthetic thing. And I can already hear the argument. Its great if you can read it. Chances are there are far more that can't read it than can. And given the current market for the Zune it just can't be their highest priority.
Its a low-level usability issue until the Zune and until the Zune team needs to put it in, I just don't think we'll see it. If they find the time, that's great, but I'd rather see them continue to work on things like integration with the XBox. Having tight integration there will actually cause a lot more sales than being able to say they have full unicode support. (And if you argue that unicode support is more important than further xbox integration...dunno what to tell you)
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