|
Have to say I've been having a similar run around with HP. My TX2000 has been in once already and now exhibits a "phantom" mouse pointer that teleports to random points of the bottom right of the screen. Long story short, it's been three weeks since I first contacted support, I'm now at the point where I need to contact the supervisor by phone to resolve the matter because they don't appear to be bothered to do it themselves.
Frankly I've been shocked at how poorly HP performed and this now tells me Dell isn't much better. I'm putting my money down on a cheaper, foreign make from now on. They may lack in some aspects but when it comes to reliability and support if HP and Dell are dropping the ball then what is the point of paying out for that premium.
|