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My new Dell my wife got for me at Sam's club. That RMA process sounds horrible. What if it was a laptop that you needed for something like work or if you were taking classes? It's a pain not only to have a laptop break on you, but for the manufacturer to take it's sweet time getting it fixed and shipped back only adds insult to injury.
I had a Toshiba from work that was bought through New Egg. When the display stopped working entirely, I had to spend an entire day just getting an RMA issued, then after the laptop was shipped off, I had to wait about 5 weeks for a new one to arrive. Our network at work is pretty tight now. Back when my laptop died I was able to clone the MAC address and borrow another laptop to use. I'd never be able to pull that off now.
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Current devices: iPhone 3G. Previous devices: Samsung Epix and 1st gen 32GB iPod Touch BlackJack II, iPaq 6945, iPaq hx4705, Dell Axim x30 high, iPaq 3765.
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