Yep, Dell SUCKS.
My brother bought one of their PCs because it's the only reasonably inexpensive machine that can use CableCard TV tuners. We weren't able to get the thing hooked up immediately because we had to move cabinets around to get to the TV cable so I could add the splitter to connect the HDTV tuners to the cable, at which point he had to wait for the Time Warner guy to come out and "activate" them. Well, the first tuner turned out to have been DOA - pushing its power cable into the little hole popped the connector right off the circuit board. The second one worked- for two days.
My brother called Dell to try to arrange the RMA. They told him that it had been more than 21 days (it had - since they were shipped) and therefore they couldn't be returned, and he had to go through ATI. ATI has told him that he has to get them repaired through Dell. Dell then told him their computer was down(!!!) and therefore they couldn't even respond to his call. He now owns $1100 worth of PC and cablecard tuners, and has no TV recording ability, and nobody returns calls.
As far as I'm concerned, I'll never buy, nor recommend, another Dell product. Ever.
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