If you've exhausted the normal routes of solving your problems with Dell, try sending an email to:
Customer_advocate@dell.com
Or go right to the top
# Michael Dell
Chairman and CEO
michael_dell@dell.com
# Donald Carty
Vice Chairman and CFO
donald_carty@dell.com
# Ronald Garriques
President, Global Consumer Group
ronald_garriques@dell.com
# Michael Cannon
President, Global Operations
michael_cannon@dell.com