I would like to see more pictures of the repair/upgrade process. Perhaps some shots of the facility that I would be shipping my baby to, some shots of the equipment that shows that this is preferable to cracking my pda case at home with a pair of plyers and a screwdriver
A minor thing that I've always found a bit annoying is that when looking through the accessories the WriteShield screen protectors don't show up. The first place I go to look for the screen protectors is the Accessories link - those who don't know about the WriteShields and go to Accessories won't see them. In fact, most of the generic accessories don't show up... ie. the sync cables, mounting solutions...
For those of us with more than one type of device it would be nice to have a previous devices option so that you can easily switch between your devices rather than having to go through the menu selection again and again depending on which device your searching for. Perhaps, you could add the recently selected devices to the top of the Popular devices section... that would be kinda cool.
I'd also like to see a rating based on reviews from the user base of those who have purchased something before. So, if I'm considering an upgrade but am not sure how much of an impact it'll have on my device I could see reviews from those who have had the procedure done. Or, if I'm trying to decide between anti-glare and crystal screen protectors, it'd be nice to see user reviews for the two options based on the device I'm purchasing for. Perhaps a star or number rating with user reviews. With the quality of the products I wouldn't be too concerned about low ratings as the high ones should more than balance that out. And if you are getting consistently low ratings on a specific product you would know it's time to end it's life or improve.
Just my two cents.
Thanks.