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Thanks, Mel, for the comments. I find myself with mixed feelings about what you've said, though. I don't know whether to be pleased that you guys do read what we say or even more irritated that you know about how bad our experiences are and do not fix it.
I think the problem I have is reflected in your email. In a couple of places you talk about some great new things you guys are working on. That's great... it really is, but the thing is that the basics are still broken and those things seem to get worse with every release.
I used to be irritated with the unreliability of Activesync under WinXP. I was pleased with the idea of the WM Device Center, since I figured you'd start over from scratch and make it all better. I never imagined that you'd start over from scratch and make it all worse! I can't believe that I have to manually start WMDC to see what is happening with my sync, and then I can't even tell what's wrong if something is wrong. I'm just supposed to guess and change things randomly until it works. WMDC 6.1 is so bad that I have given up syncing my Touch with my Vista computer at home. I just sync with my XP computer at work and leave it at that.
In fact, it's worse than that, because I make it sound like that's okay. It's not; this will only last while my employer continues not to use Vista. As soon as they switch over and WMDC is the only way to sync at work (we don't have exchange), then I'll finally have to give up on WM and move on to something else. I've been using Windows CE based products since the Velo 1 so I have a serious investment in the platform and won't give it up lightly, but what choice do I have? If it doesn't work, then it doesn't work. If you've been reading these forums, you've seen just how many former WM users have preceded me in this move so it's not just a single grumpy user.
Anyway, I've drifted. My point is this. It's all well and good to be working on shiny new features, but if you can't get the basics right, then the rest doesn't matter. Please! Spend some time just getting WMDC to work right. Make it easy to use, transparent as to what's happening and tell us what's wrong if something doesn't work so we have a chance to fix it. That's not too much to ask for.
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