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First of all, Mossberg's people frequently give the impression they don't spend much time with the devices they review. I can still remember how Walt claimed the old Moto Mpx didn't have a speakerphone, when it was rather obvious just by looking at the phone, even when folded, that it did. So to read that his outfit couldn't figure out how to change the input option on the Diamond is no surprise.
Second, how the heck did she get the WinMo standard keyboard anyway? On my Diamond, the HTC two-character keypad was the default choice when I turned on the phone. I switched to the HTC qwerty version and use that exclusively. I owned the HTC Cruise prior to the Diamond and it too opened to an HTC keypad, and not WinMo, when I first used it. If she knew enough to find the WinMo keypad, she should have known enough how to use something else as well. But, again....
Third, have all of you critics actually used the HTC keyboard? It may not produce a "bubble" to indicate which key was pressed, but a key press does result in an enlarged and contrasted key to clearly indicate which key was pressed. And the Diamond does include predictive entry as well, which I use and find speeds things up quite nicely.
Fourth, I wouldn't miss the WinMo keypad if it went away. I think HTC was probably trying to be helpful by making so many input style choices available. Personally, I wouldn't care if all the others went away, but choice is a good thing. Perhaps the choice could be made under Settings instead of on the keypad itself, but to me that is not a big deal.
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