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I think Apple customers live with some of the early problems knowing that the manufacturer will ultimately make it right. I've had both Microsoft and Apple products, and based on my experience, Apple has a better track record of getting the problems fixed and getting them fixed quickly. I spent decades as a loyal user of Windows and Windows Mobile products assuming that this was as good as it could be. I had high hopes for Vista. Those were dashed when I used it for the first time. I anticipated each release of Windows Mobile only to find the changes mostly cosmetic and way too infrequent. Glaring problems with that OS were often overlooked and made worse by the carriers adding their own under tested changes. We bought an iMac in December 2007 and have never looked back. Now mind you, it wasn't perfect. It would not complete it's setup out of the box. A call to Apple Support solved the problem and the machine has been flawless and a pure joy to use. It's faster and more stable than any PC I've ever used. I've added Time Capsule and Apple TV. As an early adopter, those products had issues, but those issues were resolved quickly through a series of updates for both. Now I have iPhone 3G. Same thing, as an early adopter, it hasn't been perfect. Even with it's imperfections, it far better than the Windows Mobile device it replaced and as with my past experience with Apple, they're updating it and making it better each time. This beats my experience with Microsoft over issues I had with Windows and Windows Mobile. Microsoft let me down. They just didn't listen often enough nor did they respond fast enough. Apple does. They may be secretive and even arrogant at times. But when you use their products, you realize they really do get it. They're not afraid to press the outer edge of the envelope. Products at that outer edge inherently have problems at the start. The measure of a good manufacturer is how they respond to those problems. My experience says Apple is just better at it.
Mark
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