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This has been my number 1 complaint with WinMo for years. There are several big issues MS need to take care of:
1) Updates need to be independent of the operator. I'm tired of seeing operator X get an update months before operator Y. This whole situation is what justifies xda-developers existence, and why there are so many people working on non sanctioned updates.
2) Updates mean 2 hours of work. When I install an update, I lose everything. It's a pathetic situation. I know there are some backup programs that can do a rom upgrade safe restore, but I've never found on that actually works perfectly.
3) Too many middle men. Despite complaining, I do understand the technical issues Microsoft is facing. They make an OS, a manufacturer makes the device for the OS, and an operator makes their own crap for on the device. That means as an end user I am 3 steps away from the source of what can fix my buggy device. In a perfect world things would work just like on my desktop. The OS is updated by Microsoft, device driver packages come from the manufacturer and the operator issues their own fixes. Each one should be independent.
Just to compare: on my Blackberry, I can do a full update in under an hour, which includes a FULL backup of the device. I click start, and 60 minutes later I have an updated device, with the same settings are prior to the update. It's close to perfection.
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