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While I've not used and don't plan on using the Touch Diamond or Touch Pro, everything mentioned in the article should come as no surprise to anyone who has a grasp of the history of HTC devices. They are consistently slow to do anything, always buggy even after several patches and just plain not very easy to use.
Here's the deal with the contrast in the HTC review and the iPhone reviews Jason.
The iPhone is not perfect. It's absolutely true. It has flaws, just as every phone does. Even through those flaws, however, the USER EXPERIENCE comes off very good. This is something Microsoft is still working on and, quite frankly, something HTC will NEVER get.
HTC lost my business starting with the Wizard/Apache and will never get it back. For all the great tinkering you can do with WM on HTC platforms, they have to provide a great out of the box experience.
HTC lost my business several years ago and it will take a miracle in their software development to win it back. It's not about the hardware anymore.
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