Seriously? I call shenanigans. Let's start with the biggest one:
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She brags that she is amazed that she can get and send photos of her family members with email, even though she's so intimidated with computers that she's never used one.
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Maybe this is true for Aunt Sue. She has to be the most unique case in the world. I only know one iPhone user and that's my brother. He's never had a smartphone either but he loves his. Mostly because he can listen to music on it. Its eliminated his iPod.
Does the Aunt Sue scenario exist? For the iPhone's 7 million users I'd be surprised if that scenario cracked 4 digits.
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Geeks can rightly point out that there are many smartphones on the market today that do more things than the iPhone and do some things better than the iPhone but I'm here to tell you that it just doesn't matter. Apple realizes that the very small phone savvy (read geek) market segment is so small it doesn't matter.
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This is the part that just makes me laugh. This is the common argument for why the iPhone is the most amazing thing since sliced bread. There is only ONE thing that the iPhone does that dozens upon dozens of other phones out there don't do. Its GUI. And even with as good as it is...I prefer Mobile Shell on my Wing to the iPhone GUI and the Blackberry UI is pretty darn good too.
Once you get past that, the iPhone is a great multimedia smartphone. Its an absolutely awful business device. And that's the real joke. "The Geek Market" isn't the market that is buying Blackberries and WM phones. Sure, there's a few of those in there too. The big market is...business. This is the SAME market that Microsoft used to push Apple out of the lead in the 80s.
Everyone that I work with has either a Blackberry or a WM device (though overwhelming Blackberry). The iPhone is not seen as something that can support us for heavy work related use daily. I've taken a look at its PIM features and they're super basic.
So its fine to make all of these claims but if Microsoft makes their goals this year of 20 million phones & RIM keeps doing what it does...that seems proof enough who is buying what.