[Jason Lee]

For your information:

Dear users,
First of all we would like to ensure you that we have no intention to delete this or any other threads just because it criticizes the mistakes we made. Critique is the best feedback from you. Based upon this feedback we can avoid repeating the same wrong steps in the future.
We have to honestly admit that Resco Explorer 2008 was not released in the shape we pictured it to be. Unfortunately some unexpected complications during the last stage of the development process caused a delay in the original plan. At that time the release date was already set. Once the release date is set, we must, due to external agreements, release the application on that day. Our internal testing indicated that most bugs reported by beta testers were fixed. We did not expect so many bugs to occur in the full version.

We do realize this could have tarnished Resco as the company you known for developing high quality software. We would like to ensure you that as you read this post, developers at Resco are working on fixing all the known problems. As a small compensation we decided to extend the free upgrade policy from 12 months to 18 months. This applies to anyone who purchased Resco Explorer 2008 before June 16^th 2008.

Sincerely,

Maros Sokol
Marketing Manager, Windows Mobile Division
www.resco.net