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Old 06-08-2008, 01:55 AM
Bob12
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Join Date: Mar 2004
Posts: 239
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I'll second what Cirrob121 said. I purchased Flexmail for my HTC/Cingular 8525 and could not get it to function. I sent an e-mail to webis requesting assistance, including all pertinent details. Their first response asked numerous questions that I had answered in my original request. They responded with a suggestion which I tried to no avail. Responding to that, with the original text of their suggestion, including the name of the tech, I got an answer saying that they needed all the detail from my initial request as another tech was answering. Complied with the request and got a reply from yet a third tech telling me he had no idea what I was talking about and "It would help matters if you do your part in this process by providing detailed information." I suggested that they do their part by keeping track of service requests with details of what previous techs had said or suggested. I got a rather curt e-mail from a fourth person telling me that they had over 7000 customers and there was no way they could keep track of that sort of thing. Strange, other much larger companies are able to do that quite simply. End result: I uninstalled Flexmail and Pocket Informant and will not use their products for anything.
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