|
Is this the first time you've had this problem? If you've been able to download attachments before, I'd do the usual soft-reset and see if that helps.
The other things to consider are:
--There may be a part of the delivery chain or protocols that doesn't allow attachments, like the hotspot or, in the case of an employer-provided device, e-mail setup on the device.
--The download may have been delayed or slowed enough that the process timed out.
--The attachment may have been corrupted.
If none of these seem to apply, I'd delete that e-mail account, do a soft reset, and set up the account again. This should only take a few minutes, but it can clean up all KINDS of e-mail problems.
|