Quote:
Originally Posted by Steve Jordan
Well, it's really just an example of how bad customer service hurts content providers by driving away customers. I'm not saying I like DRM, but let's call a spade a spade. It was the slack response to a problem that is at fault here. eReader ought to be able to do better than that.
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Exactly. I've always said the DRM by eReader is the most consumer friendly, but it sort of assumes that there is a customer service department to help out when it fails. FOr me, that is 1.010101010101010101010101010101% of the time, and no one was there to help.
