[Russ Smith]

I've been a Fictionwise customer for years now since I noticed they had some offerings that eReader.com didn't. I never had any problems so I never had the opportunity to test out their customer service. I have re-downloaded ebooks that I'd already purchased and even changed the default unlock code to match my new card number without an issue.

Your experience gives me pause though. I tend to be rather vindictive when it comes to poor customer service. I don't tolerate it. So now I'm stuck with a dilemma: Fictionwise owns eReader. They are currently my only source of eBooks. If I make a "solidarity" move, where do I go?