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I realize it's frustrating when that happens, but I'm not sure I agree with their intent. Maybe they don't have a clue why it won't work, but rather than tell you "it's going to take us 2 weeks to figure out what happened we're going to hold onto your money while you wait at our mercy to fix it." Instead they did the 'best' thing and said, "here's your money back, sorry about that."
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