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Having just finished an evaluation of devices in preparation for a corporate-wide deployment, it seems that the number one thing they have to fix is reliability. It isn't acceptable for the phone portion of the device to stop working ever (obviously there's got to be battery power & signal, but you know what I mean).
The consistent reply I was getting from the BB-lovers was that the devices just work. I know that it isn't entirely that simple - we've had BB users that have to reset their devices occasionally - but you do a Google search and there are plenty of reports about how BB devices are more stable than WM devices.
It isn't just being caused by the installation of 3rd party software either. It could be partly caused by the telco's software but there isn't much you can do about that.
So that would be my number one wish: a more stable, resiliant and reliable platform. I've got a horrible feeling that in 12 months' time when the contract is due for renewal, we might be getting more people switching from WM to BB ...
--Philip
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