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One of the problems is that the WM platform is only part of the mobile phone puzzle. My phone of choice, at the moment, is a Nokia N95. Why? Because it supports sync with Lotus Notes out of the box, it supported on the Mac via some free iSync plug-ins provided by Nokia and it lets me read my PIM data and enter stuff easily.
Access to GMail is easy with the GMail Java app and, for me, it does a "good enough" job when looking web sites (I was able to remotely program my PVR with it last night).
When evaluating a phone you need to look at the whole package (size, shape, functionality, battery life, reliability). Your supposition that "Windows Mobile Pocket PCs and Smartphones seem to be the ultimate phone devices" is based on your personal view (which is fine as it's your editorial and you can say what you want to). However, some of the hassles you mention (sluggish performance) seem, in my experience, to be non-issues with most of the non-WM phones I've tested and written about.
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