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Originally Posted by macattack
For nine months I lived at eten-users.net. It doesn't take much of a search to find others who had lots of trouble: screen alignment, backup batteries, earpiece volume, echo, sketchy reception, etc., etc. Among those who had to send a device in for repair (like me), I think you'll find the experience was generally horrendous. One poor guy waited for over 9 weeks to get his repair back from Taiwan! After sending mine in for the continually misaligned screen digitizer, I decided to just deal with the dead backup battery when it became an issue.
I agree that there were a plethora of ROM upgrades. The potential for a continually improved device was one of my initial motivations in getting the ETEN. Unfortunately, some of the more serious issues were never adequately addressed and most of the early (pre 215) upgrades only swapped one set of troubles for another.
I'm glad you've had a good experience, and perhaps ETEN will improve (or maybe already has improved) the quality of their components, materials, and support. But I'm not going to spend anything close to another $630 on a device that doesn't have a solid track record.
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I had similar issues with the M600. I sent it back the first time and they lost it. More than 12 weeks later it was replaced(by the retailer). I finally got it stable with the ROM upgrades to have it fall over completely dead. Sending it back took another 9 weeks before they then came back and said sorry it is moisture damage(even though I had never got it wet). This isn't covered and your unit is RS. Out of 9 months, I had the unit working for 6 weeks.
Fortunately E-Ten is off the radar for me now because they are not likely to ever make a Next-G device.