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Someone should just walk right up to Nigel and ask him, "Outside of Europe, do you honestly think anyone buys a phone because of Symbian, or because it happens to run on Symbian?"
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Have you seen Symbian's figures for Asia? India, Japan, China... all doing way better than the competition. It's only really in North America where Symbian is an unknown.
But I agree with most of the comments here. It's manufacturers who benefit most from Symbian, not the consumer. The manufacturer wants a mutli-tasking, feature rich OS but the consumer is pretty much ignorant. They just buy whichever phone best suits their needs without even thinking about the OS on it.
Symbian does its niche very well, just like Windows Mobile does.