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I live in the UK so have some perspective on this issue - I think there are probably two categories of Symbian users in the UK; Ex Psion PDA users and regular phone users that do not fully realise that they have a smartphone.
The Psion OS went through a number of developments and eventually became known as Symbian.
The Psion 5 and Psion Revo were truly great PDAs for their day and became very successful for a couple of years. The problem was Psion stopped manufacturing and the competition from Windows CE devices with colour screens and media fuctions was on the increase. Many of the users remained loyal to Psion but once you were ready for a change alternatives became limited.
When my Psion 5 started to look and feel old the only option for me was to buy a Nokia Communicator - a large brick like phone which ran a Symbian OS similar to the Psion. For me, and many in the Psion community Nokia became the new Psion and as they began to release different phones with different versions of the OS Psion/Symbian users would upgrade - much the same as we do with new Pocket PCs.
I wouldnt underestimate the loyal fanbase that symbian has in the UK - around two years ago I would say about half the people I met with a symbian phone knew exactly what they had and what they could do with their devices. Today I would say this has dropped to around a 3rd as more and more devices have been released.
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